Terms of Use

Effective date: July 21, 2026

Welcome to the Skin Horizons website.

These Terms of Use govern your access to and use of:

skinhorizons.com

This includes the website’s pages, content, features, customer accounts, product information, reviews, communication tools, and other services made available through the website.

By accessing or using the website, you confirm that you have read, understood, and agreed to these Terms of Use.

If you do not agree to these Terms of Use, you must stop using the website.

1. Website Operator

This website is operated by:

Store name: Skin Horizons
Phone: 0775 249 231
Email: Info@skinhorizons.com
Address: Amman – Abu Nseir – Yousef Al-Hayzaimh Street – Al Hajoon, Jordan

In these Terms of Use, “Skin Horizons,” “we,” “us,” and “our” refer to the website operator.

“User,” “customer,” “you,” and “your” refer to any person who visits, browses, registers with, or otherwise uses the website.

2. Acceptance of These Terms

By using the website, you agree to comply with:

• These Terms of Use.
• Our Terms and Conditions.
• Our Privacy Policy.
• Our Refund and Return Policy.
• Any additional conditions displayed in relation to a specific service, promotion, or feature.

These policies form part of the agreement between you and Skin Horizons.

If there is a conflict between these Terms of Use and specific terms applying to an order, promotion, or service, the specific terms will apply to that matter.

3. Eligibility

You may use the website only for lawful purposes.

Users under the age of 18 may use the website only with the involvement, permission, and supervision of a parent or legal guardian.

By creating an account or placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally permitted to use the website.
• You are authorized to use any payment method submitted through the website.
• You will comply with these Terms of Use and applicable laws.

4. Permitted Use

Skin Horizons grants you a limited, personal, revocable, non-exclusive, and non-transferable right to access and use the website for lawful personal shopping and informational purposes.

You may:

• Browse products and product information.
• Create and manage a customer account.
• Submit legitimate orders.
• Contact customer support.
• Submit genuine reviews or questions.
• Use website features for their intended purpose.

This permission does not transfer ownership of the website or any of its content to you.

5. Customer Accounts

Certain website features may require you to create an account.

When creating or using an account, you agree to:

• Provide complete and accurate information.
• Keep your information updated.
• Maintain the confidentiality of your password and login details.
• Prevent unauthorized access to your account.
• Notify us promptly if you suspect unauthorized activity.
• Accept responsibility for activities conducted through your account, except where caused by a security failure attributable to Skin Horizons.

You must not create an account using false information or impersonate another person.

We may suspend, restrict, or close an account if we reasonably believe it has been used unlawfully, fraudulently, abusively, or in violation of these Terms of Use.

6. Prohibited Activities

You must not use the website to:

• Violate any applicable law or regulation.
• Commit or facilitate fraud.
• Submit false, misleading, or unauthorized orders.
• Impersonate another person or organization.
• Access another user’s account without permission.
• Circumvent security, purchasing limits, or promotional restrictions.
• Introduce viruses, malware, harmful code, or disruptive technology.
• Attempt to gain unauthorized access to the website, servers, databases, or connected systems.
• Interfere with the website’s operation, performance, or security.
• Conduct automated scraping, crawling, data mining, or extraction without written permission.
• Copy website content for resale or commercial use.
• Collect personal information about other users without authorization.
• Post unlawful, abusive, defamatory, discriminatory, threatening, obscene, or misleading content.
• Infringe intellectual-property, privacy, publicity, or other legal rights.
• Use the website to advertise or promote unrelated products, services, or websites.
• Submit spam, chain messages, or unsolicited communications.
• Use the website in any way that could damage Skin Horizons or its reputation.

We may restrict access, remove content, cancel orders, close accounts, or take appropriate legal action where prohibited activity is identified.

7. Product Information

We make reasonable efforts to present accurate product information, including product names, descriptions, images, ingredients, sizes, quantities, instructions, prices, and availability.

However:

• Packaging may be updated by manufacturers.
• Ingredients or instructions may change.
• Product colours may appear differently depending on the user’s screen.
• Images may not reflect the exact size, packaging, or colour.
• Typographical or technical errors may occur.
• Product availability may change without notice.

You should always review the label, ingredients, warnings, instructions, and expiry information printed on the product before use.

Please contact us before using a product if the information on its packaging differs materially from the information displayed on the website.

8. Skincare and Medical Information

Website content is provided for general informational and commercial purposes only.

Product descriptions, recommendations, articles, reviews, answers, and other website content are not medical advice and are not intended to:

• Diagnose a medical or skin condition.
• Replace consultation with a doctor, dermatologist, pharmacist, or other healthcare professional.
• Treat, cure, or prevent a disease.
• Guarantee specific skincare or cosmetic results.

Individual results may vary according to skin type, allergies, sensitivities, health conditions, environmental factors, lifestyle, and method of use.

Customers should review product ingredients and warnings before use. A patch test is recommended before using a new skincare or cosmetic product.

Users who are pregnant, breastfeeding, receiving medical treatment, using prescription skincare, or experiencing a medical or dermatological condition should seek professional advice before using a new product.

Stop using a product and seek appropriate medical assistance if you experience a severe reaction.

9. Orders and Purchases

These Terms of Use govern access to the website.

All orders, payments, deliveries, returns, exchanges, cancellations, and refunds are additionally governed by the Skin Horizons:

• Terms and Conditions.
• Refund and Return Policy.
• Privacy Policy.
• Any offer-specific conditions displayed before purchase.

Adding a product to the shopping cart does not guarantee availability or reserve the product.

Skin Horizons may verify, reject, limit, or cancel an order in accordance with its Terms and Conditions and applicable law.

10. User Reviews and Submitted Content

The website may allow users to submit reviews, ratings, comments, questions, photographs, videos, or other materials.

By submitting content, you confirm that:

• It is based on a genuine experience where represented as such.
• It is accurate to the best of your knowledge.
• You own the content or have permission to submit it.
• It does not infringe another person’s rights.
• It does not contain confidential or unlawfully obtained information.
• It is not fraudulent, misleading, defamatory, abusive, discriminatory, threatening, obscene, or otherwise unlawful.
• It does not contain advertisements, spam, malicious software, or unrelated promotional material.

You retain ownership of your original content.

However, by submitting content to the website, you grant Skin Horizons a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, store, reproduce, publish, translate, format, display, distribute, and use that content for operating, improving, and promoting Skin Horizons.

This licence continues for as long as the content is used in connection with the website, store, or related promotional materials, unless applicable law requires otherwise.

We may review, refuse, edit, hide, or remove submitted content that violates these Terms of Use or applicable law.

We are not required to publish every review or submission.

11. Intellectual Property

The website and its content are owned by or licensed to Skin Horizons or the relevant rights holders.

Protected materials may include:

• The Skin Horizons name and branding.
• Logos, graphics, and visual identity.
• Website design and layout.
• Product descriptions and written content.
• Photographs, videos, and illustrations.
• Icons, menus, databases, and downloadable materials.
• Website software, code, and functionality.
• Advertising and promotional materials.

You may view the website and make limited copies for personal, non-commercial use.

Without prior written permission, you must not:

• Copy or republish website content.
• Modify or create derivative works from website content.
• Sell, licence, distribute, or commercially exploit website materials.
• Remove copyright, trademark, or ownership notices.
• Frame or mirror the website on another website or service.
• Use Skin Horizons branding in a manner that suggests an unauthorized relationship or endorsement.
• Reverse-engineer or attempt to extract the website’s source code, except where such restriction is prohibited by law.

Third-party product names, trademarks, images, and logos remain the property of their respective owners.

12. Copyright and Trademark Complaints

If you believe content on the website infringes your intellectual-property rights, contact us at:

Info@skinhorizons.com

Your notice should include:

• Your full name and contact information.
• Identification of the protected work.
• Identification and location of the allegedly infringing content.
• An explanation of your ownership or authority to act.
• Supporting documentation where available.
• A statement that the information provided is accurate.

We may remove or restrict access to disputed content while reviewing a complaint.

13. Third-Party Links and Services

The website may contain links to or integrations with third-party services, including:

• Payment providers.
• Delivery companies.
• Social-media platforms.
• Mapping services.
• Analytics providers.
• External manufacturers or brand websites.

Third-party services are operated independently and may be subject to their own terms and privacy policies.

Skin Horizons does not control and is not responsible for the availability, security, content, accuracy, or practices of independent third-party services.

The inclusion of a third-party link does not necessarily constitute an endorsement.

14. Website Security

You must not attempt to test, bypass, disable, interfere with, or compromise any website security feature.

Although we take reasonable measures to protect the website, no online system can be guaranteed to be completely secure or free from harmful components.

You are responsible for:

• Protecting your devices.
• Using updated software.
• Maintaining secure passwords.
• Avoiding suspicious links.
• Keeping copies of information important to you.

Contact us immediately if you identify a suspected security vulnerability or unauthorized use of your account.

15. Website Availability

We aim to keep the website available and operating properly, but we do not guarantee uninterrupted, immediate, secure, or error-free access.

The website or any feature may be suspended, restricted, changed, or discontinued because of:

• Maintenance.
• Security updates.
• Technical failures.
• Hosting or internet interruptions.
• Changes to our business or services.
• Legal or regulatory requirements.
• Circumstances outside our reasonable control.

We may update, remove, or change website content and functionality without prior notice where reasonably necessary.

16. No Reliance on Website Content

While we aim to keep information accurate and current, website content is provided for general purposes.

You should not rely solely on website content when professional medical, legal, financial, or other specialist advice is required.

Skin Horizons is not responsible for decisions made solely on the basis of general website information where professional advice would reasonably be appropriate.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that:

• The website will always be available.
• Website content will always be complete or error-free.
• Every technical problem will be corrected immediately.
• The website will be compatible with every device, browser, or operating system.
• Electronic communications will always be uninterrupted or secure.

Nothing in this section limits any mandatory warranty or consumer right that cannot legally be excluded.

18. Limitation of Liability

Nothing in these Terms of Use excludes or limits liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, Skin Horizons is not responsible for indirect, incidental, special, or consequential losses arising from:

• Temporary website interruption.
• Unauthorized use caused by a user’s failure to protect account credentials.
• Reliance on general website content instead of obtaining appropriate professional advice.
• Third-party websites or services.
• Harmful software introduced by a third party.
• Events outside our reasonable control.

This limitation does not affect the customer’s mandatory rights concerning defective, unsafe, incorrectly supplied, or misrepresented products.

19. Indemnification

To the extent permitted by law, you agree to compensate Skin Horizons for reasonable losses, claims, liabilities, or expenses directly resulting from:

• Your deliberate or unlawful misuse of the website.
• Fraud committed through your account.
• Content you submit that violates another person’s rights.
• Your material breach of these Terms of Use.

This provision does not limit any mandatory rights or protections available to consumers.

20. Privacy

Our collection and processing of personal information are governed by the Skin Horizons Privacy Policy.

The Privacy Policy explains matters including:

• What personal information we collect.
• Why we collect it.
• How it is used and protected.
• When it may be shared.
• The choices and rights available to users.
• How to contact us regarding personal information.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

21. Suspension and Termination

We may suspend, restrict, or terminate your access to the website when reasonably necessary, including when:

• You violate these Terms of Use.
• You misuse website features.
• Fraudulent or unlawful activity is suspected.
• Your actions threaten the website, other users, or Skin Horizons.
• We are required to do so by law or a competent authority.

Termination does not affect rights or obligations that arose before termination.

Sections concerning intellectual property, user content, liability, indemnification, governing law, and dispute resolution will continue to apply where relevant after termination.

22. Changes to These Terms

We may amend these Terms of Use to reflect:

• Changes in law or regulation.
• Changes to website features.
• Changes in our services or operations.
• Security requirements.
• New technologies or business practices.

The revised Terms of Use will be published on the website with an updated effective date.

Your continued use of the website after the revised terms become effective constitutes acceptance of the revised terms.

Changes will not normally apply retroactively to completed transactions unless required by law.

23. Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The affected provision will be modified or interpreted only to the minimum extent necessary to make it valid and enforceable.

24. No Waiver

A failure or delay by Skin Horizons in exercising a right under these Terms of Use does not waive that right.

Any waiver must be clear and apply only to the specific matter for which it was given.

25. Governing Law and Disputes

These Terms of Use are governed by the laws of the Hashemite Kingdom of Jordan.

Users are encouraged to contact Skin Horizons first so that complaints or disputes can be resolved amicably.

If an amicable resolution cannot be reached, disputes will be submitted to the competent courts of Amman, Jordan, unless mandatory law provides otherwise.

Nothing in these Terms of Use limits any mandatory legal rights available to consumers.

26. Contact Us

For questions, complaints, copyright notices, or concerns regarding the website or these Terms of Use, contact:

Skin Horizons
Phone: 0775 249 231
Email: Info@skinhorizons.com
Address: Amman – Abu Nseir – Yousef Al-Hayzaimh Street – Al Hajoon, Jordan
Website: skinhorizons.com