Terms and Conditions

Effective date: July 21, 2026

Welcome to Skin Horizons.

These Terms and Conditions govern your access to and use of the Skin Horizons website at skinhorizons.com, including all purchases, services, content, and features available through the website.

By accessing the website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree to these Terms and Conditions, please do not use the website or place an order.

1. Store Information

The website is operated by:

Store name: Skin Horizons
Phone: 0775 249 231
Email: Info@skinhorizons.com
Address: Amman – Abu Nseir – Yousef Al-Hayzaimh Street – Al Hajoon, Jordan

In these Terms and Conditions, “Skin Horizons,” “we,” “us,” and “our” refer to the operator of this website. “Customer,” “you,” and “your” refer to any visitor, user, or purchaser using the website.

2. Eligibility to Use the Website

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order through the website.

By placing an order, you confirm that:

• The information you provide is complete, current, and accurate.
• You are legally authorized to use the selected payment method.
• You are purchasing products for lawful personal use.
• You have the legal capacity to enter into a binding agreement.

We reserve the right to reject or cancel an order when we reasonably believe that these requirements have not been met.

3. Customer Accounts

Some website features may require you to create an account.

You are responsible for:

• Providing accurate registration information.
• Keeping your login details and password confidential.
• Preventing unauthorized access to your account.
• Informing us promptly if you suspect unauthorized use of your account.

You are responsible for activities carried out through your account unless the activity resulted from a security failure caused by Skin Horizons.

We may suspend or close an account that is used fraudulently, unlawfully, abusively, or in violation of these Terms and Conditions.

4. Product Information

We aim to provide accurate descriptions, ingredients, instructions, images, sizes, quantities, shades, prices, and other product information.

However:

• Product packaging may change without prior notice.
• Manufacturers may update ingredients, warnings, or instructions.
• Product colours may appear differently depending on the customer’s screen and device.
• Images are provided for illustration and may not represent the product’s exact colour or size.
• Minor differences in packaging do not necessarily mean that the product is incorrect.

Customers should always read the label, ingredients, warnings, and instructions printed on the product before use.

If the information displayed on the website differs from the information printed on the product packaging, please contact us before using the product.

5. Skincare and Medical Disclaimer

The information available on the website is provided for general informational and commercial purposes only.

Product descriptions, articles, recommendations, reviews, and other website content are not intended to:

• Diagnose, treat, cure, or prevent any medical condition.
• Replace medical advice, diagnosis, or treatment.
• Guarantee specific skincare or cosmetic results.

Results may vary depending on skin type, allergies, health conditions, lifestyle, method of use, and other individual factors.

Customers with sensitive skin, allergies, pregnancy-related concerns, chronic skin conditions, or other medical concerns should consult a qualified healthcare professional before using a new product.

We recommend performing a patch test before using a new skincare or cosmetic product.

Stop using a product and seek appropriate medical advice if irritation, swelling, severe redness, breathing difficulty, or another serious reaction occurs.

6. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not reserve it or guarantee its availability.

We may:

• Limit the quantity of a product available to one customer.
• Remove or discontinue a product.
• Correct inventory errors.
• Cancel an unavailable item.
• Offer a suitable replacement after obtaining the customer’s approval.

If a paid product becomes unavailable, we will contact the customer and provide an appropriate replacement, store credit, or refund.

7. Prices and Currency

Unless stated otherwise, prices displayed on the website are shown in Jordanian dinars (JOD).

Prices may change at any time before an order is confirmed.

A price change will not normally affect an order that has already been accepted, except where:

• The displayed price resulted from an obvious technical or typographical error.
• The customer requests a change to the confirmed order.
• Additional delivery or service charges are approved by the customer.

Any applicable delivery fees, taxes, or other charges will be displayed during checkout where possible.

8. Orders and Acceptance

After placing an order, you may receive an automated confirmation stating that we received your request.

This automated confirmation does not necessarily mean that the order has been finally accepted.

An order is accepted when Skin Horizons:

• Confirms the order for processing or delivery.
• Receives or verifies the required payment, where applicable.
• Confirms that the ordered products are available.

We reserve the right to contact the customer to verify the order, delivery address, telephone number, payment details, or product selection.

We may reject or cancel an order because of:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Incomplete or inaccurate customer information.
• Delivery restrictions.
• Suspected fraud or unauthorized activity.
• Repeated refusal of confirmed cash-on-delivery orders.
• Technical, inventory, or operational errors.

When we cancel an order that has already been paid, the amount paid will be refunded through the original payment method whenever reasonably possible.

9. Payment

Customers may pay using the payment methods displayed during checkout.

Depending on availability, payment methods may include:

• Cash on delivery.
• Payment cards.
• Electronic payment services.
• Bank transfers.
• Digital wallets.
• Other payment methods offered by the website.

You confirm that you are authorized to use the payment method provided.

Skin Horizons may use third-party payment providers to process electronic payments. Such providers may apply their own terms, security procedures, and privacy practices.

An order may be placed on hold or cancelled if payment cannot be verified or completed.

10. Cash-on-Delivery Orders

Customers selecting cash on delivery must:

• Provide a correct telephone number.
• Provide a complete and accurate delivery address.
• Respond to order-confirmation or delivery calls.
• Have the required payment available when the order arrives.

Skin Horizons may contact the customer before dispatching a cash-on-delivery order.

Repeated refusal of confirmed orders, false orders, or deliberate failure to receive deliveries may result in cancellation of current orders or restrictions on future cash-on-delivery purchases.

11. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period displayed or communicated to the customer.

Delivery times are estimates and may be affected by:

• Customer location.
• Courier availability.
• Public holidays.
• Weather conditions.
• Incorrect delivery information.
• Events outside our reasonable control.

The customer is responsible for providing a correct address and an active telephone number.

Skin Horizons is not responsible for delays or additional costs caused by incomplete or incorrect delivery information supplied by the customer.

Ownership and responsibility for the products pass to the customer upon successful delivery, subject to applicable law.

12. Order Inspection

Customers should inspect their orders promptly after delivery.

Please contact us as soon as possible if:

• A product is missing.
• The wrong product was delivered.
• A product arrived damaged or leaking.
• A product is defective or expired.
• The order quantity is incorrect.

Customers may be asked to provide their order number and clear photographs or videos of the product, packaging, shipping label, batch number, and relevant damage.

Products and packaging should not be discarded until the issue has been reviewed.

13. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Skin Horizons Refund and Return Policy published on the website.

For health, hygiene, and safety reasons, skincare, cosmetic, beauty, and personal-care products may not be eligible for return after they have been opened, used, tested, or had their protective seal removed.

This restriction does not affect the customer’s applicable legal rights when a product is defective, damaged, expired, incorrectly supplied, unsafe, or materially different from its description.

By placing an order, you confirm that you have reviewed and accepted the Refund and Return Policy.

14. Promotions and Discount Codes

Promotions, discount codes, loyalty rewards, gifts, and special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Only one promotional code may be used per order.
• A promotion cannot be applied after an order has been confirmed.
• Offers are available while stocks last.
• Discounts may exclude selected products or brands.
• Free gifts are subject to availability.
• Promotions may not be combined.

We may cancel or refuse a promotion that has been used fraudulently, unlawfully, or contrary to its published conditions.

If part of a promotional order is returned, the refund may be recalculated based on the regular price of the products retained by the customer.

15. Reviews and Customer Content

Customers may be able to submit reviews, comments, photographs, questions, or other content.

By submitting content, you confirm that:

• The content is accurate and based on genuine experience.
• You own the content or have permission to submit it.
• The content does not violate another person’s rights.
• The content is not abusive, defamatory, discriminatory, misleading, fraudulent, obscene, or unlawful.
• The content does not contain malicious software, advertisements, or spam.

You grant Skin Horizons a non-exclusive, royalty-free right to display, reproduce, format, and use the submitted content for operating and promoting the store.

We may remove customer content that violates these Terms and Conditions or applicable law.

16. Intellectual Property

All website content, including but not limited to:

• The Skin Horizons name and branding.
• Logos and graphics.
• Website design and layout.
• Text and product descriptions.
• Photographs and videos.
• Icons, illustrations, and downloadable materials.
• Software and website functionality.

is owned by Skin Horizons, its licensors, suppliers, or relevant rights holders and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, republish, sell, distribute, modify, scrape, reverse-engineer, or commercially exploit website content without prior written permission.

Product names, trademarks, and logos belonging to third-party brands remain the property of their respective owners.

17. Prohibited Uses

You must not use the website:

• For any unlawful or fraudulent purpose.
• To submit false orders or impersonate another person.
• To interfere with the website’s operation or security.
• To introduce viruses, malicious code, or harmful technology.
• To obtain unauthorized access to accounts, servers, or data.
• To collect customer information without authorization.
• To copy or scrape website content for commercial purposes.
• To publish false, abusive, or defamatory material.
• To violate intellectual-property or privacy rights.
• To evade purchasing limits or promotional conditions.

We may restrict access, cancel orders, or take legal action when prohibited activity is identified.

18. Third-Party Services and Links

The website may contain links to or integrations with third-party websites, couriers, payment providers, social-media platforms, or other services.

Skin Horizons does not control all third-party services and is not responsible for their independent content, availability, security, terms, or privacy practices.

Accessing or using a third-party service is subject to the third party’s applicable terms and policies.

19. Website Availability

We aim to keep the website accessible and secure, but uninterrupted or error-free availability cannot be guaranteed.

We may temporarily suspend, modify, restrict, or discontinue any part of the website for:

• Maintenance.
• Security updates.
• Technical problems.
• Business or operational changes.
• Events outside our reasonable control.

We are not responsible for temporary website unavailability where we have taken reasonable measures to maintain the service.

20. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Skin Horizons will not be responsible for indirect or consequential losses arising from:

• Improper use of a product.
• Failure to follow product instructions or warnings.
• Use of a product despite a known allergy or sensitivity.
• Unauthorized access caused by the customer’s failure to secure account credentials.
• Temporary interruption of the website.
• Third-party services outside our reasonable control.
• Events of force majeure.

Skin Horizons remains responsible for obligations and remedies that apply under Jordanian consumer-protection legislation.

21. Indemnification

To the extent permitted by law, you agree to compensate Skin Horizons for reasonable losses, claims, or expenses arising directly from:

• Your unlawful use of the website.
• Your intentional violation of these Terms and Conditions.
• Fraudulent activity carried out through your account.
• Your infringement of another person’s intellectual-property, privacy, or other legal rights.

This section does not limit any mandatory rights available to consumers.

22. Privacy and Personal Information

We collect and process personal information according to the Privacy Policy published on the website.

Personal information may be used to:

• Process and deliver orders.
• Communicate with customers.
• Process payments.
• Prevent fraud.
• Provide customer support.
• Improve the website and services.
• Send marketing communications where permission has been obtained or where otherwise legally permitted.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

23. Force Majeure

Skin Horizons will not be responsible for delay or failure caused by circumstances outside its reasonable control, including:

• Natural disasters.
• Severe weather.
• War or civil disturbance.
• Government restrictions.
• Epidemics or public-health emergencies.
• Telecommunications or internet failures.
• Courier disruptions.
• Strikes or supply-chain interruptions.

We will make reasonable efforts to notify affected customers and complete, reschedule, replace, or refund affected orders as appropriate.

24. Changes to These Terms

We may update these Terms and Conditions when necessary to reflect:

• Legal or regulatory changes.
• Changes to website features.
• New payment or delivery methods.
• Changes to business practices.
• Security or operational requirements.

The updated version will be published on the website with a revised effective date.

Changes will apply from the date of publication and will not normally affect orders already accepted unless required by law or agreed with the customer.

25. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

26. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Hashemite Kingdom of Jordan.

Customers are encouraged to contact Skin Horizons first so that any complaint or dispute can be resolved amicably.

If an amicable solution cannot be reached, the dispute will be handled by the competent courts of Amman, Jordan, unless mandatory consumer-protection law requires otherwise.

Nothing in this section limits any mandatory right available to the customer under applicable law.

27. Contact Us

For questions, complaints, or concerns about these Terms and Conditions, contact:

Skin Horizons
Phone: 0775 249 231
Email: Info@skinhorizons.com
Address: Amman – Abu Nseir – Yousef Al-Hayzaimh Street – Al Hajoon, Jordan
Website: skinhorizons.com