Frequently Asked Questions

Yes. Skin Horizons is committed to supplying authentic products obtained from trusted suppliers and authorized distribution channels. Product packaging may occasionally change when manufacturers update their designs.

Browse our products, select the items you would like to purchase, add them to your cart, and complete the checkout process by entering your contact, delivery, and payment information.

Guest checkout may be available depending on the website settings. Creating an account can make it easier to manage your information, review previous orders, and complete future purchases.

Available payment methods are displayed during checkout and may include cash on delivery, payment cards, bank transfers, digital wallets, or other supported electronic payment methods.

Cash on delivery may be available for eligible locations and orders. Please provide a correct phone number and complete delivery address and be available to receive the order.

Skin Horizons delivers to supported areas in Jordan. Delivery availability and charges may vary depending on your location and will be confirmed during checkout or by our customer-service team.

Delivery times depend on your location, order-confirmation time, product availability, courier schedules, public holidays, and weather conditions. The estimated delivery time will be displayed or communicated after your order is confirmed.

You may check your order status through your customer account when this feature is available. You may also contact us at 0775 249 231 or Info@skinhorizons.com. Please provide your order number.

Contact us as soon as possible if you need to change or cancel an order. We may be able to assist before the order has been processed or dispatched. Once dispatched, the order will be subject to our Refund and Return Policy.

Unopened, unused, and sealed products may be eligible for return within the period specified in our Refund and Return Policy. For hygiene and safety reasons, opened, used, tested, or unsealed skincare and cosmetic products normally cannot be returned.

Contact us within 48 hours of delivery and provide your order number, a description of the issue, and clear photographs or videos of the product, packaging, shipping label, and visible damage.

Please keep the product and its original packaging until we complete our review.

Contact our customer-service team as soon as possible and provide your order number, a photograph of the received package, and details of the missing item.

Review the product description, ingredients, warnings, and usage instructions before purchasing or using it. We recommend performing a patch test before using any new skincare or cosmetic product.

Customers with allergies, sensitive skin, medical conditions, pregnancy-related concerns, or prescription skincare treatments should consult a qualified healthcare professional.

Stop using the product immediately. If the irritation is severe, persistent, or includes swelling or breathing difficulty, seek professional medical assistance promptly.

Skin Horizons may provide promotional offers and discount codes from time to time. Each offer may have specific conditions, validity periods, eligible products, and usage limits.

You can contact us using the following details: